Oban CBT Clinic
COVID 19 PROCEDURES In order to be able to offer in-person appointments Oban CBT Clinic agrees to take certain precautions which will minimise the risk for everyone (clients, staff, their families) and we thank you in advance for your assistance and co-operation with this in current unprecedented times. booked face-to-face appointments in the clinic will only honoured if you are symptom free. Staff and clients should not attend a session if they are showing symptoms (ie high temp, new cough) clients are asked to confirm that they are symptom-free by the online completion of a short questionnaire prior to each scheduled appointment (this will be e-mailed) ; personal data is protected in line with the existing privacy policy and your data protecton rights are unchanged. Client contact details are collected to comply with the Government’s “test, trace, isolate, support” phase. clients are asked to ring the doorbell to indicate arrival no more than five minutes prior to scheduled appointments, and to use the hand sanitiser provided on both entering and exiting the building. staff will maintain a high standard of hygiene, washing hands regularly, hand sanitising, wearing appropriate PPE adherence to social distancing will be maintained by both staff and clients, and where this may be compromised, a protective screen has been put in place. Refreshments will not be offered although clients are welcome to bring a drink with them into the clinic. whilst it is preferable that clients make payment prior to appointments using BACS, contactless on-site payment facilities are available but we are unable to provide a receipt for payments made in this manner. Should clients be unable to use either payment method, this should be discussed in advance of the appointment. If either party (staff/client) are exposed to / potentially exposed to individuals who have tested positive, we agree to notify each other as follows, in addition to the legal requirement to contact the National Contact Tracing Centre (tel. no. is 0800 030 8012): - if therapist is symptomatic you will be contacted without delay via telephone or email, the premises will close and clients will be informed following the period of self-isolation when the clinic re-opens - if client is symptomatic and has attended an appointment within the last 14 days they are asked to contact Oban CBT Clinic to advise and ensure that ALL CONTACTS are updated into the NHS tracing system. under the self-isolation phase, Oban CBT Clinic can either temporarily suspend appointments or appointments can continue remotely (secure video-call, telephone etc). Payment of fees will not be reimbursed unless in exceptional circumstances or where illness indicates that rescheduling will not occur for a priod of several months.
download full Covid-19 policy